It was a mall job.
Customer service oriented,
And I had the heart for it.
So, is it surprising that I am
Devastated when informed that we’re closing?
Am I shocked?
I allow the anger and fear to flood in.
Prompted by impulsive hyperventilating.
It ebbs in brief and gentle weeping,
I’m not sorry for anything.
I did everything right.
My team pulled out all the stops.
It never would have been enough.
Some things are just greater than us.
Hard work, does not always equal success
(Ignoring our 15% increase, and glittering KPIs).
But just for the experience,
I feel lucky.
I really thought we did something.